stop paying per ai resolution.
Helpdesks now bill AI per resolution, on top of seats and copilot add-ons. That bill grows with every ticket. A Claude agent connected to your helpdesk does the same triage and drafting for cents per conversation, and the gap widens as volume grows.
$10k–19k / yr
illustrative saving
10 agents, 2,000 conversations/month, 40% AI-resolved, list prices
Chatwoot / Zammad + Claude vs Zendesk Suite Pro vs Intercom Advanced + Fin
| Chatwoot / Zammad + Claude | Zendesk Suite Pro | Intercom Advanced + Fin | |
|---|---|---|---|
| Seat price | Chatwoot Cloud $19–39/agent · Zammad hosted €7–25 | $115/agent/mo | $85/agent/mo |
| AI pricing | Claude tokens: ~$0.01–0.08 per conversation | $1.50–2.00 per resolution above a small allowance | From $0.99 per outcome (includes 'assumed' resolutions) |
| Copilot for agents | Part of the agent we build | +~$50/agent/mo | +~$29/agent/mo |
| AI / MCP access | REST API + webhooks; we build the agent layer | MCP server in early access | Official MCP, mostly read-only |
| Example: 10 agents / yr* | ~$7.2k–9k | ~$26.4k (+$6k copilot) | ~$19.7k (+$3.5k copilot) |
*Illustrative list-price maths, checked October 2026, mostly from public pricing pages and third-party trackers. Not a client result, and before our fees. Prices change often: we confirm against your real invoices in the audit.
Move if…
- Your AI resolution bill is growing faster than your team
- You're paying for copilot seats on top of AI resolutions
- A renewal increase just landed
Stay if…
- You need a HIPAA BAA or an audited compliance chain you can't own
- Phone / call-centre work is a big part of support
- You're a Shopify brand on Gorgias's ticket-based pricing
- You resolve fewer than ~200 tickets a month with AI — the fees stay small
If any of these fit, we'll tell you so in the audit.
Low-risk, in three steps.
- 01
Claude on your current helpdesk
We connect a Claude agent to your existing helpdesk through its API: triage, drafted replies, knowledge-base answers, always with a human approving at first.
- 02
Prove the resolution rate
We measure real resolution and customer ratings on your own tickets before anything else changes. Realistic out-of-the-box rates are around 45–50%.
- 03
Move the inbox at renewal
Only once it's proven: tickets, contacts and help-centre articles move to Chatwoot or Zammad on your renewal date. Triggers and SLAs get rebuilt by hand.
The honest part
Vendor headlines of 76–80% AI resolution use generous definitions. Fully autonomous AI support can lower customer ratings, so we keep humans in the loop and promise measured results, not headline ones.
15 minutes.
your real numbers.
Send us the tools you pay for. We'll come back with what to move, what to keep and what to switch off, using your invoices, not list prices.
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